MossCare · GENO Essense
Request Account Deletion
You’re in control of your MossCare account. Our team will help you close it and remove its associated data.
How It Works
- Send a request using the email address linked to your MossCare account.
- A GENO Essense team member will verify account ownership and review your request. Please do not send passwords, verification codes or health information in this form.
- After approval, we notify you and schedule cleanup after a 30-day cancellation period. Contact us within that period if you change your mind. Signing in alone does not cancel deletion.
Submitting this form does not delete, disable or schedule deletion of your account. Only our team can approve cleanup.
What the Request Covers
- Your MossCare profile and profile photo.
- Your wellbeing check-ins, journal entries, goals and activity records.
- Your MossCare bookings, messages, session notes and account settings.
- Identifying records associated with your MossCare workplace participation.
Local drafts and preferences on your device can be removed by clearing MossCare’s storage in Android Settings or uninstalling the app.
Your Shared Sign-In Is Kept
This request covers MossCare, operated by GENO Essense. It does not delete your shared sign-in or accounts in other GENO apps.
Records That May Remain
Non-personal service records may remain. Payment processors and professional care providers may have their own record-keeping duties. Our team will explain any records that must be retained, the reason and the applicable period when reviewing your request. See the MossCare Privacy Policy.
Send Your Request
You can use this form without installing or signing in to the app. In MossCare, find this page under Settings → Delete Account.
If you cannot use the form, email privacy@genoessence.com with the subject “MossCare Account Deletion Request” and your account email address.