Find answers to common questions about GENO Wellness Hub. Can't find what you're looking for? Contact us and we will be happy to help.
GENO is a digital wellness platform that connects individuals with certified wellness providers for personalized mental health and wellness support. You can track your daily habits, book 1-on-1 sessions with therapists and coaches, follow guided programs, and receive personalized insights — all from one platform.
Creating an account and accessing wellness tracking tools, mood logging, and the self-care library is free. You only pay when you book a session with a provider. Session prices are set by individual providers and displayed upfront before you book.
Browse our provider directory, filter by specialization or availability, and select a time slot that works for you. Confirm your booking and pay securely through the platform. You will receive a confirmation and reminder before your session.
Yes. Cancellations made more than 24 hours before the session are eligible for a full refund. You can reschedule through your bookings page. Late cancellations may be subject to the provider's cancellation policy.
Absolutely. Your health data is encrypted in transit and at rest. We never sell your personal information to third parties. Only you and your chosen providers can access your session data. Read our privacy policy for full details.
GENO covers multiple wellness dimensions including mental health (therapy, counseling), physical wellness (nutrition, fitness), mindfulness (meditation, breathing exercises), and lifestyle coaching. Providers on the platform specialize in various areas to match your needs.
Yes, GENO is available as a mobile app for iOS and Android, as well as a web application. You can access your wellness tools, book sessions, and track progress from any device.
Apply through our provider registration page with your professional qualifications and credentials. Our team reviews every application to ensure quality standards. Once verified, you can set up your profile and start accepting clients.
Joining GENO as a provider is completely free. There are no subscription fees or upfront costs. GENO charges a small platform fee on completed sessions, which is clearly displayed in your earnings dashboard.
Earnings from completed sessions are credited to your GENO wallet in real time. You can withdraw funds anytime via M-Pesa or bank transfer. Payment processing typically takes 1-2 business days.
Yes. You have full control over your session pricing, availability slots, and cancellation policy. You can set recurring weekly availability or block off specific dates when you are unavailable.
GENO accepts licensed therapists, counselors, psychologists, life coaches, nutritionists, and other certified wellness professionals. You must hold valid credentials in your area of practice and comply with applicable local regulations.
Your profile is visible to thousands of wellness seekers. GENO provides analytics on your session trends, client retention, and revenue growth. Client reviews build your reputation, and our platform handles scheduling, payments, and reminders so you can focus on delivering care.
Whether you need support or you provide it, GENO brings wellness professionals and seekers together.
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