Privacy Policy

Who Is Responsible

MossCare is operated by GENO Essense. For privacy questions or requests, email privacy@genoessence.com. This policy covers MossCare and its account request pages. Other GENO applications have their own privacy information.

Information You Provide

• Account information, including your name, email address, sign-in identifier, profile photo and any optional profile details you add.
• Wellbeing information you choose to record, such as moods, journal entries, goals, activities and responses to wellbeing questions.
• Booking details, messages, session notes and communications with professional providers.
• Payment information needed to arrange a transaction, such as your mobile payment number, amount and payment reference.
• Workplace activity and survey responses when you choose to use those features.
• Information you send to support or submit with a privacy or deletion request.

How We Use Information

We use information to sign you in, save the records you create, show your wellbeing history, arrange bookings and calls, deliver messages, process payments, support workplace features and respond to your requests. Technical information, including connection details and service logs, helps operate the service, investigate errors and protect accounts.

Sharing and Service Providers

Information is shared as needed to provide the features you use. This includes Google Firebase for sign-in, Daily for calls, payment processors for transactions, and services used to host the application and deliver communications. A professional provider receives information needed for your booking and care. These providers may process information outside your country.

If you join workplace activities, the organisation receives the information those activities are designed to share. Review whether a survey is anonymous or identified before submitting it. Do not include identifying information in free-text answers if you want them to remain anonymous.

We may disclose information where required by law or to investigate fraud, address a security incident or protect people’s safety. Professional providers and payment processors may also hold records under their own responsibilities.

Your Device and Permissions

MossCare requests camera and microphone access for calls and notification permission for reminders. You can manage these permissions in Android Settings. Profile photos are selected using Android’s photo picker. Drafts, bookmarks, reminder preferences and your trusted contact are stored on your device and separated by account. Clearing the app’s storage or uninstalling it removes those local records.

The account deletion form uses Google reCAPTCHA to help prevent automated abuse. Its use is subject to Google’s Privacy Policy and Terms of Service.

Retention and Account Deletion

Your account records are kept to provide the service while your account is in use. You can request deletion of your MossCare account without installing the app. Our team verifies ownership before approving and initiating cleanup. After approval, a 30-day period allows you to contact us to cancel the request before permanent cleanup begins.

Deletion covers your MossCare account and associated personal data. Your shared sign-in and accounts in other GENO apps are kept. Non-personal service records may remain. Where professional, payment, backup or legal records require separate retention, our privacy team will explain what remains, why and for how long as part of handling your request.

Your Choices and Requests

You can update available profile details in the app, manage reminders and permissions, and choose which optional information to provide. Contact privacy@genoessence.com to request access to, correction of, a copy of, or deletion of your information, or to raise a privacy concern. We may need to verify your identity before acting. Do not send your password or sign-in codes.

Protecting Your Information

MossCare uses encrypted connections to its API, authenticated access to account data and encrypted storage for local drafts and preferences. These controls reduce risk but cannot guarantee that a service will never experience a security incident. Protect access to your device and contact us if you suspect unauthorised use of your account.

Policy Updates

We may update this policy when the service or our handling of information changes. The date above identifies the current version. Material changes will be communicated through the service or appropriate contact channels.